Equip facilitators with the tools and toys they need to maximize performance during and after training. Growth and excellence contribute to employee engagement -- that is, is the extent to which employees feel passionate about their jobs, are committed to the organization, and put effort into their work. Organizations with high employee engagement had a 19% increase in operating income and a 28% increase in earnings per share. In contrast, companies with poor employee engagement scores had declining operating incomes and an 11% drop in earnings per share.”

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