Big Book of Customer Service Training Games

Role-play your way to great service

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The Big Book of Customer Service Training Games, by Peggy Carlaw, Vasudha K. Deming, will help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate.

As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Paperback: 209 pages

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  • 5

    classroom exercises

  • 4
    Great ideas for Customer Service

    The ideas were creative to use and promoted participation.