PRACTICE DIFFICULT CONVERSATIONS

These workplace scenarios, developed by Trainers Warehouse, address common categories of workplace dissonance. Each includes one or more roleplays that ask participants to consider their strategy in addressing a sticky situation. Each is an opportunity to either build or erode trust, which is key to effective working relationships.

BROAD RANGE OF TOPICS

The 18 scenarios contained in this deck cover a broad range of topics. As players practice, observers and facilitators can help identify successful approaches and outcomes.  There are no “right answers.” The goal is simply to practice having difficult conversations in ways that build trust. Find roleplays that explore these four areas:

1. Conflict Resolution: Addressing differences and misunderstandings. Managing conflicts between team members or dealing with disputes within the team can be challenging. Successful outcomes require players to address issues tactfully, mediate disagreements, see things from diverse perspectives, and find solutions that maintain a cooperative work environment.
2. Performance Issues and Giving difficult feedback. Addressing performance issues like poor productivity, missed deadlines, or quality concerns, is a common challenge for managers. Give them an opportunity to practice giving constructive feedback, setting performance expectations, and developing improvement plans. Successful roleplays will consist of delivering difficult messages, providing feedback that’s specific and actionable, improving communication, and preserving relationships.
3. Sharing feedback and facilitating tough conversations within teams. Peer feedback is a valuable tool for professional development and collaboration. Feedback scenarios focus on giving specific, constructive, and supportive input about an individual's or team's growth and development. Productive conversations should foster a culture of collaboration and understanding within the workplace.
4. Leadership: managing change, crises, and growth (multi-person role-plays). Effective leadership can help motivate excellent work, create a positive organizational culture, and inspire action. Practicing multi-person scenarios will help leaders navigate challenges, guide teams, build alignment, and make decisions. Judge your success based on whether constituents feel heard, and everyone understands the way forward, with minimal stress, anxiety, and uncertainty.

24-CARD DECK CONTAINS SCENARIOS AND FACILITATION TIPS!

Work-Plays deck (4" x 6") contains these 24 cards:

• 18 scenarios
• 1 Overview/cover card
• 1 Learning Objectives
• 1 Listing of 18 scenarios
• 1 Facilitation Suggestions
• 1 Example scenario
• 1 Debrief Suggestions

The deck comes in a beautifully designed box. The cards are a hefty 330 gsm, so they won't wear out!

NO RIGHT ANSWERS

Remind players that there are no "right answers." Rather these provide an opportunity to practice difficult conversations in a safe space. While you're players may not experience these exact situations in their workplace, they will raise familiar issues. Often, practicing with cases that don't strike too close to home is easier because it allows players to take some chances and try out new techniques to apply to more "real life" situations.

FACILITATION SUGGESTIONS

TIPS TO MAKE BEST USE OF SCENARIOS

1. Choose a role play scenario.
2. Select which conversation you’d like to practice.
3. Decide to conduct a one-on-one or multi-player roleplay.
4. Decide if role players will practice privately or in front of a small group.
5. Read the scenario to the group and/or distribute the situation to roleplaying participants.
6. Remind players: “There are no right answers. The exercise is about getting practice and discovering effective techniques.”
7. Select “observers” to help identify effective or problematic approaches.

FRONT-OF-ROOM FACILITATION TIPS

If you choose to demo difficult conversations in front of the room, keep these tips in mind:

• • Explain that participants will take turns having these difficult conversations. Let them know that you plan to stop and start frequently, so the group can discuss techniques that are effective and/or phraseology that inhibits productive dialogue.
  • Let participants who are playing the “difficult person” know they can ham it up as much as they want, but if an argument is compelling, they should respond positively.
  • Change role players frequently. Invite observers to raise a hand if they have an approach they’d like to try. Invite role-players to raise a hand if they’d like a “reliever” to step in.