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Presenter: Jazmin Webster, The Quality Experience | Host: Sarah, Trainers Warehouse (filling in for Sue Landay) Cleaned transcript: filler words, false starts, and auto-caption errors removed; lightly edited for readability. Welcome Sarah: Okay, let's get started. I'm Sarah Metcalf. Sue is out for a few weeks, so I'll be taking over. As we were discussing before everyone got on, the main event is Jazmin, so here's my little intro. Jazmin Webster is a champion of quality learning experiences, from design to delivery to lessons learned. Jazmin has brought her 20+ years of experience in the biotech and pharma industry over to L&D. She enjoys serving her community as a thought leader and supporting the growth of others by encouraging new connections and curiosity. Take it away, Jazmin. Jazmin: Wonderful. Thank you so much, Sarah — and Sue, I hope you're resting well. If you watch this recording later, know you were in my thoughts and prayers. I'm so glad to hear you've had a good recovery, or are well on your way. My name is Jazmin Webster, and I'm the founder of The Quality Experience. I'll start sharing my slides in a moment, but first, a question. How Does "Review" Make You Feel? Jazmin: When you think about the word review, what feelings come up for you? Type a feeling in the chat. Let's see what we've got — Sarah, please help me out if you can see the chat, too. Anxiety. Oh, dear — yes. Potential bad feedback. Is the trainer doing it? Learning time crunch. Absolutely — you start feeling that pressure. Nervous. Boring. Yes, some people just aren't excited about review: "Man, it's another task I have to do." Review can cause stress when you're thinking about how to incorporate it into the experiences we offer — whether it's an e-learning, an infographic, an email communication, a PowerPoint presentation, or an instructor-led facilitation event. All of those can involve some level of anxiety. My job today is to help ease that tension and show you some ways to make review easier and make sure you're getting actionable feedback from the people you partner with. Thank you for answering that in the chat. Now another question: what sounds more like you? Put a 1 in the chat if you usually review and test your work yourself, or a 2 if you regularly bring other people into the review process. We've got a mix — some twos. That's awesome; give yourselves some applause. "I wish, but I'm a one." That's okay! Sometimes we're really protective of the information we want to share, and that can cause us to keep it to ourselves. For me, I often don't want to put pressure on someone else, especially if I'm under a crunch. I don't want to give them that same feeling by sending them a review request on short notice. So I'm glad we have a mix of ones and twos here. Why Review Gets Skipped Jazmin: When I worked in a regulated industry, there were different phases of review. Some were very critical steps where the go-forward decision could impact project timelines — or the quality of the solution we were delivering to the customer. And I started thinking, I don't want to be the one to delay a project. Should I really send this to a colleague to review? Maybe I should just do the review myself. But by doing that, I'm defeating the purpose of the whole review process. That can actually create more stress for us, and ultimately it impacts our quality output. We become focused on just getting the task done, when there are other variables affecting our ability to deliver quality. So: what might be impacting your quality output? Respond in the chat. "Still modifying after reviews" — yes, Renee, absolutely; you have to. Time. Additional deadlines. Good call-out. What else? Not fully understanding objectives. Specifications and criteria. New applications. 100% — there are new things we have to learn and then incorporate. Availability of reviewers and colleagues. You're already thinking, "I may not have the time" — and they may not either. The Numbers: Interruptions and Time Jazmin: That brings me to a couple of statistics. Did you know that we're interrupted, on average, around 275 times a day? That means something could be pulling our attention away from our work every two minutes. That's definitely going to impact our quality output. Also, 80% of the global workforce says they don't have enough time. That's obvious in our chat, too. Time is a huge factor — not just for you, but for your peers and colleagues. Without enough time, it's harder to think clearly, look at content carefully, do a review, or even have the energy or desire to do it. Earlier in the chat I saw comments about anxiety, nervousness, and dread: "It's another task I have to do." These are already part of our everyday work-life story. We're constantly facing them, and they're not going away. To reclaim and protect our time, we have to acknowledge them and help each other out — to make sure we have quality output, not just for our organizations, but for ourselves and our own personal integrity. So I've got three quick tips. The bad news is I don't have the whole hour with you, but you can always follow up with me for more. Tip 1: Get Organized and Be Specific in Your Ask Jazmin: Tip number one: get organized. Know what you want to ask for in your review process — and then make the ask. Don't be shy about sharing your content. Identify the key stages in your project that help you progress. Think project management — the stages-and-gates mindset — applied to your learning deliverable. Which moments are essential, where having an answer will impact the next stage of the project or learning solution? Then be specific. For example: "Doug, would you be interested in doing the design and visuals section of the review for me?" Doug said no! [laughter] That's good feedback for me. Doug would rather do the functionality piece — maybe that's his area. [laughter] So you can adapt the review request based on the person's specialty, their area of expertise, and where they feel they can contribute most. That also gets you buy-in from your reviewer — they have a greater stake when it's content or a pathway they're interested in. And being specific also means being specific about the content. You're not just asking Doug specifically — you're asking Doug for a specific thing. Try to build that into actionable review requests. Tip 2: Use Preview Mode — and Record It Jazmin: Tip number two: use preview mode. Raise your hand or give a thumbs-up in the chat if you use preview mode in any of your design tools. Lots of thumbs-up. Awesome — that means you're already winning. If you have access to preview mode, take advantage of it. It's also an opportunity to record your screen. There are many free tools out there: some folks like Snagit, others like Greenshot, Clipchamp, or Loom — Loom has free access. Use them to record a short intro for your reviewer so you can tell them what to look for: "Hey, I just created this solution. I'm really concerned about the formatting on slide five — please give that some focus." That ties back to tip one, where you were specific in your ask, and tip two gives you tools to capture the feedback and the response. Thumbs-up if you respond to your reviewers after they send you feedback? Good — I see some thumbs on that one, too. Responding to reviewers is a great way to continue the communication and encourage others to keep sharing feedback. Doug, is that a question, or are you raising your hand to say you do respond to your reviewers? Doug: No, no question. Jazmin: That's fine, too. So giving your reviewer that response is essential to your process. Tip 3: Ask For and Share Your AI Reviews Jazmin: Tip number three — here's a tricky one: ask for and share your AI reviews. It's no secret that AI is out there and we're all using it in some capacity. Some of you may ask AI to review content and give you specific feedback. In some cases it'll give you a percentage: "You're 80% there" or "90% there." That's nice and might make you feel good. But what's even more impactful and actionable is to share that AI review with a peer or colleague. That helps you make decisions and verify that the feedback is accurate. So download and share the AI reviews you did for yourself. There's nothing wrong with asking someone else to take a look, and it can help them focus on specific areas. If AI gave you 100% on a specific piece, you may want to double-check it. If AI gave you 0% on something, that could be a big flag that you completely missed a learning objective. It's also a way to measure the accuracy of what the AI is telling you. Bonus: Peer Review This Session Jazmin: And a bonus: feedback is a peer review. Please scan this QR code. While we keep chatting, go through the few questions there — some may not apply to you, and that's perfectly okay — and share your feedback on the content so far. I'll also put the direct link in the chat in case you can't scan the code. Give me just a second. Q&A Avoiding duplicate effort with AI reviews Sarah: Jazmin, sometimes when people use AI, it can feel duplicative — an extra step on top of the process you're already doing. How do you incorporate both so it isn't repetitive, and you get something unique? Jazmin: Really good question, Sarah. I'd go back to being specific. When you're leveraging AI for reviews, target one portion. If you feel the full report would be too much for your reviewer to digest — or you only want Nora to focus on one piece of the module — grab that piece of the AI feedback and give it to Nora: "Nora, here's what the AI said about this part of my learning solution. Can you look at it through the lens of your experience and give me feedback on this specific piece?" That reduces duplicate effort. Otherwise, I might get that report and think, "It looks like a good summary — what exactly do you want from me? What expertise can I bring?" Targeting a portion of the review really helps. Great question — thank you, Sarah. Any other questions? Put them in the chat or raise your hand. What does an "AI review" actually look like? Autumn: You're talking about AI reviews — and I'm sorry if this was already asked; I was filling out your questionnaire. I've never had AI review content before. That's new to me, and maybe I'm behind the times, but I typically have AI create a lot of content, so I assume it's already reviewed. Help me understand that a little better. Jazmin: Absolutely, Autumn — and anyone else who's used this approach, please chime in. If AI has helped me design or develop something — say, a slide deck — I take it, work my own magic on it, and make revisions. Then I bring it back to the tool and say: "This is the final product. Evaluate it against my original learning outcomes and objectives. Give me specific feedback on the flow, whether I allowed relevant time for participant interaction, and what questions might come up in discussion. Then score me in each category on a 100-point scale." You can be very specific about how you want to be rated — a five-point scale, 0 to 100, whatever — and ask for feedback on the particular topics you care about. That's the report I'm referring to: go back to AI with what you consider final, ask for feedback, and then hand that report to your peer reviewer. Autumn: That's awesome. I just ran into a situation where I could have used that. People were saying a particular training wasn't for frontline employees, and there was a lack of understanding of what the content was. It would have helped to run that AI review for both parties: "Okay, where are we?" If I'm off, it'll tell me — and if they're not understanding, it'll help me explain. Thank you, that's very helpful. Jazmin: Absolutely. And Renee chimed in in the chat: when prompting, be as specific as possible so you get a high-quality review. The review is only as good as your prompt — and AI can only go so far. AI isn't going to make the decision for you. The human involved helps you judge how the information will be received. You know your audience and how they'll feel; your AI tool may not, especially emotionally. You can describe your persona or learner profile in as much depth and detail as your prompting skills allow — but yes, Renee, we need to make the decision. Which AI platform is best for presentation feedback? Sarah: You were also going to get back to Heidi. Jazmin: Yes! Heidi asked: Is there an AI platform that's better for feedback on a PowerPoint or presentation? I've dabbled in both Copilot and ChatGPT, and those are my two preferred platforms for feedback. ChatGPT gives me feedback in a more narrative form — it's having a conversation with me and talking things through. Maybe that's also how I've trained it to converse with me and ask questions. Then it gives me blocked feedback on different sections, which I like. I also like tables; they help me visualize and categorize information. So when you think about review and feedback, think about the output format you want. And don't underestimate the power of comments and track changes in Word and PowerPoint — they're still very relevant. If you have a document with track changes and comments, you can ask your AI tool to categorize and summarize them into groupings. For example, if there's a group of formatting issues, that's where Copilot comes in: it can make adjustments across all your slides in one action. In my experience, Copilot is more reactive — it suggests fixes and says, "I can change that for you." So it depends on your preference and style. Those are the two I have the most experience with. Anyone else with experience getting PowerPoint feedback from AI, please chime in. Renee says she prefers Copilot for content review and role-plays, and Mosaic for data analytics and creating bots. Thank you, Renee. Free and low-cost non-AI tools Sarah: Some of this AI comes bundled with other programs, or it's free, or you can try it. Are there other non-AI tools you use that cost little or nothing? Jazmin: Yes — I mentioned Loom. Loom, Clipchamp, and Riverside all let you do some type of video recording. I've used Riverside a lot this year. My free account lets me record my screen along with my voice and myself presenting, as if it were a recorded webinar. I was traveling internationally for a conference and wanted feedback from someone in a very different time zone, so I recorded it and sent them the link so they could give feedback on specific points. Free recording tools are very valuable — not just for content creation, but as part of your review process. Loom is easy — you don't have to download anything; it's accessible through your browser. I believe it adds a browser plugin, so you can see the button and start a Loom review anytime. I've also used Clipchamp quite a bit. And again, don't forget comments in Microsoft PowerPoint or Word. And the last one — Articulate. I have a lot of experience with the Articulate Review module. If you're an Articulate user, it lets you send a direct link to whatever you've created so someone can go through it and leave feedback on specific points, whether it's an e-learning or something else. Sarah: I love the direct links. Jazmin: Absolutely. Thank you so much, Sarah, for taking notes — these are great resources for everyone. And Renee wrote that she likes Claude for talking back and forth — the longer she uses it, the more it learns her. Absolutely. How many of you have had other voice interactions? I activated the voice tool in ChatGPT and had conversations in my car, brainstorming different topics. I know folks who use Copilot that way, too, having actual conversations with their AI tool. Now, that's not quite peer-to-peer feedback. [laughter] But — quite a few of you, yes. Awesome. Closing Jazmin: I'm rounding things out. I want to thank Trainers Warehouse again, and Sue — I know you're not here, but thank you so much for inviting me into your space and your community. I'd like you all to jot down one thing you're inspired to try in your peer review. When we talk about peer review, we mean interacting with someone you work with to help you deliver quality output in your learning solutions. I know we're all pressed for time. And I truly believe each of us wants to put forth our best effort. We know we'll face over 275 interruptions in our day, and we want to do our best to avoid mistakes that could impact what our organization delivers — or what we deliver for our own personal integrity. So thank you again for your time. Douglas says there's so much here, he's not sure he can pick just one. [laughter] That's awesome. If you want more tips and tools, there are some additional slides I hid in this presentation. When you scan the QR code, indicate that you'd like a copy of the resources, and I'll get back to you. You can also drop a comment in the chat, and Sarah or Sue can let me know if you weren't able to complete the survey. I'm happy to share resources with anyone who'd like to connect. I'll put my LinkedIn in the chat as well — there you go. Sarah: And as Jazmin indicated, we record these sessions and post them on the website, and we can follow up with an email that includes these additional resources. Jazmin: Perfect. Open Conversation Sarah: As we normally do, we can stay on a little bit if people want to chat or share more. I love all the new resources you've shared, and the whole framework of thinking about peer review and feedback. It's an important part of the process. It sounds like a lot of people are doing it, but it's always nice to get confirmation that you're following the steps you should be. Thank you. Jazmin: Absolutely. And I'll say that while producing this slide deck, I shared it with a colleague who's very good at spotting AI hallucinations — there's another word for them now; if someone knows it, put it in the chat. There was one slide that bothered him: this one. If you look at the graphic, the notepad is facing her, but the text is facing me. I had to make a judgment call: do I re-prompt to fix it, or just let it be? [laughter] Another thing we've noticed recently in AI images — once you see it, you can't unsee it — the proportions are often off. The head is full adult size, but the arms are much smaller, almost like childlike arms on an adult head. [laughter] Once you see it, you can't unsee it. I've given you that gift now — you can thank me later. Renee, you had your hand raised. And — too many fingers, Autumn, yes indeed! [laughter] Getting peer review when you work independently Renee: That was fantastic, by the way. I've never seen too many fingers, though, Autumn — yikes. I've had too many me's in one of my images, but not too many fingers. Okay, I do have a legitimate question, Jazmin. We're talking about peer feedback and peer review, but I'm a party of one, doing my own thing for my own company, and I'm no longer in the corporate world. So who do I go to? For me, peer review would be — let's say I speak at a conference, or I get a client and I'm speaking at their workplace. How do you make sure you're getting legitimate peer review from the people who hired you or that you're working with, who aren't in your company? Are the same three tips relevant, or is there something else to think about? Jazmin: That's a really good question, because in those spaces there can be a sense of competitiveness — between presenters, or between sponsored content and individual content. You may need to craft the request slightly differently. You could be more general: "What have speakers done to encourage interaction in a workshop about X?" And you can ask for feedback very specific to what you're delivering or why you're there. Bless you! Something I've seen and really appreciate: some conferences I've spoken at have given me feedback reports on my submission. That is gold. "We accept you, we want you to speak — and here are some comments from our reviewers." That's a game changer. I'd love to encourage more conference organizers to give speakers specific feedback beyond "you were accepted." Another thing some organizers are doing is a speaker prep session. Go to the session or watch the recording, and if they say "ask us questions," ask questions — it's all fair game. More than likely, they're really encouraging. They want you to be successful, because that elevates the quality of their conference. So don't hesitate to attend speaker prep sessions — or ask for one if you don't see one offered — and see if they'll share specific feedback from their review of the content you submitted. Renee: Thank you. I appreciate that very much. Jazmin: You're welcome, Renee. I hope that answered your question — I got excited. Renee: No, it did. [laughter] You're spot on. [Transcript ends]