FAQs

Our system will hold on to your cart for 15 days.

Unfortunately, this feature is not currently available on our website. However, you can share a link to your shopping cart with the "Copy Link" button in the top right corner of your shopping cart.

Absolutely! If you have a registered account, click the person-like icon in the top right corner, to view or edit your profile. There, you can also see past orders. To reset your password, you can also click "forgot password" when you attempt to login.

When placing an online order, we do ask for your personal information and your credit card information. The information is stored in a secure environment separate from our web site. From time to time, we do mail catalogs or postcards. For more information, view our Privacy Policy

Web purchases must be made by credit card, Apple Pay, Shopify Pay, or Paypal. We accept MasterCard, Visa, American Express, Discover, SmartPay (government credit card).

Yes, we will accept a purchase order of $25 or more from your company. Email or fax your Purchase Order on your company-branded form. Alternatively, use the Copy Link button in your shopping cart to share your order information with our customer service team. You can reach us here:

• EMAIL: info@trainerswarehouse.com
• FAX: (508) 651-2674
• PHONE: 800-299-37770

If you would like to develop an account with us and need our company information, view or print out our W-9 Form.

Orders shipped to GA, IN, MA, MD, MI, NC , NJ and OH addresses are subject to tax. If you are tax exempt in these states, please call us at 800-299-3770 or email info@trainerswarehouse.com to let us know your TAX ID number and alert us of your order, so we can remove the taxes.

Most items are shipped from our warehouse in Natick, Massachusetts, and, in most cases, are packed and shipped the day after your order has been placed (Monday-Thursday only, excluding holidays). NOTE: Our shipping department is closed on Fridays

Depending on your location, you can expect delivery in the USA within 2 - 6 business days after the day of shipping.

Some of our items are shipped from other locations and may take longer to arrive. This is typically noted in the product description. Feel free to call us at 800-299-3770 if you need more information. 

Yes and no. When placing an order on our web site, you cannot split one order to two or more shipping addresses. Just place separate orders for each shipping location.

Yes. Read more about International Shipping.

Place expedited orders by 10:00 AM Eastern Time to ensure same-day shipment of overnight, 2-day, or 3-day orders.

BEST PRACTICE: give us a call if expedited delivery is essential, so that we can personally see that it's processed as needed.

NOTE: Our shipping department is closed on Fridays

CALL US at 800-299-3770!

For sure! We will send an email with your package tracking information, as soon as it's available.

We GUARANTEE SATISFACTION and take great care in sourcing and shipping products. In the rare instance of a problem, we will resolve it quickly, with a smile.

Returns for Product Quality Issues: If you receive an item that is defective or damaged, we will resolve the problem as quickly as possible at no cost to you. Just call us and we will work with you to arrange for repair or replacement, if possible, and will issue a return label if needed. If we are not able to replace or repair damaged merchandise, you will receive a full refund for those items.

Other Returns: If you ordered the wrong product, changed your mind, or the product wasn't what you expected, we will refund you the full purchase price of the item so long as the product is returned in "like-new" condition.  You will however have to cover all original and return shipping costs. We never charge a re-stocking fee.

Be in Touch! If you decide that you'd like to return or exchange a product, please call us during business hours or email us. We'll give you simple directions for your return and i ssue the proper credit. Please don’t hesitate to contact us with any questions or problems!

Phone:800-299-3770.
Email:info@trainerswarehouse.com

Give us a call!

If we no longer stock the item you need, perhaps we can suggest an alternative.

Call us between the hours of 8:30 am - 4:30 pm (EST) Monday-Thursday, and 8:30 am to 3:00 pm Friday, and we'll do our best to help you.

CALL US at 800-299-3770!

Don't hesitate to call us during business hours -- Mon.- Thurs. 8:30 am - 4:30 pm EST; Fri. 8:30 am - 3:00 pm. We're more than happy to work through your on-line order with you, or we'll just take your order by phone. We like talking to our customers!

CALL US at 800-299-3770!

Sure. It's easy as long as you are a registered user (so remember to register during checkout). Begin by logging in to your account (click on the person icon in the top right corner), then follow these steps: Click on ORDERS from the dropdown menu. Click the order number of the order you wish to repeat. Click the box to the left of the order. Click the REORDER button at the bottom of the page. View your shopping cart to make any further changes.

Yes, most orders may be canceled any time prior to shipment. The only exception would be orders of customized screen-printed items. Please note, however, that we are REALLY FAST at processing our customer's orders. We often ship them the day after we receive the order. Call us!

CALL US at 800-299-3770!

If there are any issues with fulfilling your order, we'll be in touch right away by phone or email!

If you take a moment to set up an account at checkout time, you will be able to track the status of your order online.

We're located in Natick, Massachusetts, where we maintain our offices and inventory, but we're not set up for in-person sales. Please make your purchases by phone, mail, web, or fax.

We're a family-owned business based in Natick, Massachusetts. We've shared lots of info about the family and the company's founding on our ABOUT US page. Check it out!

Check out our TESTIMONIALS, Blog, or Show-and-Share series, as well.

Currently, you can purchase Trainers Warehouse exclusive products through Donors Choose in two ways:

1. Integrated Vendor:  Our products are available through Amazon Business, one of the Donors Choose's Integrated Vendors.
2. Special Request Process:  You can request materials from any vendor located in the United States for a Special Request project. If your project is fully funded, Donors Choose will purchase the items for you and have them shipped to your school.

LEARN MORE ABOUT DONORS CHOOSE...

• Creating a Special Request Project
• Ordering from a Special Request Vendor

We support a wide range of national and local organizations, including.

*  ACLU  *  ASD Adult Achievement Center  *  Boys and Girls Clubs of Kansas City  *  Breast Cancer Research Foundation  *  CCALS – Compassionate Care ALS  *  Corrections and Juvenile Justice Conference  *  Kids Wish Network  *  Learning-Centered Teaching Conference  *  AMVETS  *   Natick Lions Club  *  Shriners Children’s Hospitals of North America  *  St. Jude Children's Hospital  *

For a more complete listing, click here.    

Most of our products are designed and developed in the United States, although we do try to curate training tools from around the world.

Our tools are produced and assembled both in the USA and overseas.

Click here for MADE-IN-THE-USA resources.

Sadly, we are no longer printing and mailing catalogs. We do, however, have an easy flip book that you can peruse or download from the website.

To make sure you're up to date on the latest products, be sure to subscribe to our email list! You'll find the link just above our website's footer,