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TOOL OF THE MONTH |
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encourage them to
exceed expectations!
Whether it's serving customers, learning something new, communicating on a difficult topic, or helping colleagues, everyone will succeed when they shoot to Exceed Expectations. Encourage your group to exceed expectations with these low-cost, high-visibility wristbands, symbolic of stellar customer service and positive attitudes. Sold in packs of 12.
Exceed Expectations Wristbands
$7.95 (set of 12).
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TIP OF THE MONTH |
start and stop videos to draw out learning points
Videos are terrific, stimulating tools that instill emotion and fun into a learning experience.
One of the ways to make them really effective is to stop the video part way through, and ask the group some key questions:
* How would this make YOU feel?
* What should the person do next?
* What would you have done differently, from the start?
* How would you deliver bad news?
Use this 5-DVD collection of well-done, funny Customer Service Videos to explore issues of angry customers, cross-cultural communications, dimensions of customer service, honesty, leadership and more.
Individual titles also sold separately, $295 each
Demos online.
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TOY OF THE MONTH |
create a dynamic, learning-friendly
environment
Spin the wheel for instant fun! Use it to motivate your group, award prizes, select questions, choose teams, play learning games, or just play. This Prize Wheel features 18 customizable prize slots and center plate for logo or text.
The clicking sound builds excitement as it spins! Includes software with templates to customize your own "sections."
18 Pocket Prize Wheel
$321.30
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Have you thought about using movie clips to improve retention?
Becky Pike Pluth, author of the 101 Movie Clips book, explains that movies can be incredibly effective as teaching tools, because they evoke emotion and
engage the whole brain.
However, movies "must be used in a balanced and useful way" so they do more than simply contribute to information overload. In order to maximize the impact, Pluth offers four steps key to facilitating the movie "shorts" effectively.
Her succinct and practical overview ensures that using movies will not just be a vacation from learning, but a critical means to foster learning and retention.
Click here for the book, 101 Movie Clips, which explains how to obtain legal rights to show popular movies in class, along with the 101 movie shorts, complete with plot descriptions and debriefing notes.
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| The TED Commandments |
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Garr Reynolds, in his Presentation Zen blog, often draws best practices from the TED conference.
"TED has earned a lot of attention over the years for many reasons, including the nature and quality of its short-form conference presentations."
Although facilitators of learning don't always consider themselves "presenters," these are some great reminders for anyone leading a group.
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